Alicia Hebert

Client Support Manager

Alicia is an experienced Client Support Manager with over nine years of expertise in delivering exceptional customer service and driving client satisfaction. She has experience providing software support for patient education, marine management, student loans, and hospitality management software.

In her role at 5thPort she leads support operations, ensuring seamless user experiences and efficient resolution of customer inquiries. She specializes in creating and optimizing support processes, training high-performing teams, and leveraging data-driven insights to improve customer interactions. Her ability to build strong client relationships and resolve complex technical challenges has earned her a reputation as a trusted partner for both customers and internal teams.